Terms & Conditions

General terms and conditions for sales direct from the English Mistletoe Shop

We ask that all customers familiarise themselves with the following terms and conditions of online sales prior to placing any order with us.

Order acceptance notice

  • We must have full delivery details (including postcode and a telephone number) for your order to be processed
  • Your order will only be processed if all payment details are entered
  • An email will be sent to you acknowledging your order. You will be issued with an order number which you should quote in any communication with the English Mistletoe Shop
  • All deliveries are subject to availability.
  • We will endeavour to advise you as soon as possible if we may not be able to supply your order.

Overseas (outside UK) orders

  • Overseas buyers must contact us  to determine shipping costs before placing an order (our prices only include UK shipping).
  • Overseas orders placed without contacting us first (and waiting for a reply!) will be cancelled and refunded.
  • Because of plant import regulations we cannot send our Mistletoe Grow-Kits outside the European Union.
  • Orders to Northern Ireland and the EU (2021 update): Until 2020 we were able to ship Grow-Kits to EU destinations, some non-EU European countries and anywhere within the UK.  However since 1st January 2021 and the EU Withdrawal Deal there are additional restrictions on live plant shipping.  Shipping to anywhere in the EU plant health area (which includes Northern Ireland) now needs plant health certificates (with a chargeable visit from a government inspector for each) for every package as well as customs declarations for every package. We are not, therefore, currently able to take orders for NI or for EU countries as the legal processing would take too long and be too expensive.  We are sorry for any disappointment this causes for NI and EU customers.

Privacy Policy

  • We comply with privacy legislation within the UK and wider EU and review our policy regularly to ensure compliance with GDPR.
  • The personal data you submit to us when ordering or enquiring will only be used to communicate with you about your order or enquiry and to fulfil your order.
  • The personal data you enter on our main site (englishmistletoeshop.co.uk) is managed by software provided by WordPress and Woocommerce. Their Privacy Notice for visitors to websites using their software is available here: https://automattic.com/privacy-notice
  • The personal data you enter on our other websites (growmistletoe.co.uk and the Mistletoe Matters Consultancy Growing advice page) is collected for us by Mals Ecommerce. They only supply this data to us and do not keep this data longer than a month. Their Privacy policy is available at https://www.mals-e.com/privacy.php where the relevant section ‘your customer data’ is located at the end of the page.
  • We do not use your data for marketing or promotional purposes, and we do not pass your data on to third parties.
  • We may use your data to comply with our legal obligations such as audit and taxation but we will not retain it longer than is legally necessary.
  • We do not collect payment information, this is managed by our payment agents, who handle that information for us in accordance with their Privacy Policies. These agents (with links to their privacy policies) are PayPal, Amazon Pay and SumUp.
  • We use Google Analytics to monitor website activity.  Google Analytics generates statistical and other information about website usage by means of cookies, which are stored on users’ computers. The information collected by Google Analytics about usage of our website is not personally identifiable. The data are collected anonymously, stored by Google and used by us to create reports about website usage. We also manage some email communication via Google and Gmail.  Google’s privacy policy is available at http://www.google.com/privacypolicy.html.
  • Our websites and some of our email communications are hosted via Namesco, who do not collect, view or share information about our customers. Their Privacy Policy can be seen here: https://www.names.co.uk/info/terms/privacy-policy  The relevant section is towards the end and headed ‘Personal data managed by our clients’


  • You can make your payment using our secure payment system, currently provided online by Paypal and Amazon Pay.
  • Your card will be debited once we receive your order.
  • Payment may also be made by post and cheque – details are given on the FAQs page.
  • You will be charged the current price for buying the items from our website on the date your order is placed.
  • All prices are inclusive of normal Royal Mail delivery within the UK- and are based on cost plus Royal Mail First Class rates.
  • We reserve the right to change prices without notice if Royal Mail rates change or in the event of industrial action forcing a change of carrier.
  • Special Delivery (e.g. ‘Next Day’) can be arranged at additional charges – please email with your requirements.


  • Our prices include UK post and packing.
  • We cannot guarantee delivery on any particular day unless you make a special order – which will involve extra charge – please contact us before ordering if this is what you require.
  • Despatch and timing of delivery varies with the product ordered as outlined below:
    • Books, Cards and Grow-Kit Gift Cards are normally despatched within two working days of your order, and are usually sent by Royal Mail First Class.
    • Grow-Kits are only despatched from early February to early April. The ordering system asks you to select a despatch period within this period to suit your requirements.


Most orders are sent by First Class Royal Mail so should be delivered in 2 to 3 working days, but we cannot guarantee any particular day (unless a special order by prior arrangement).

Please bear in mind that transit times increase closer to Christmas.


  • We offer a 10% discount on order values of £60.00 or more. You will need to enter the code “ems10discount”  in the coupon box on the checkout page and then click ‘Apply Coupon’.

If there is a problem

  • If you are not completely satisfied with your order please email us at englishmistletoeshop@mistletoe.org.uk quoting your order number (from your confirmation email). Office address: English Mistletoe Shop (office), 46 Arrowsmith Drive, Stonehouse, Glos, GL10 2QR.


General website terms and conditions

Welcome to our website. If you browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to our website.

The term English Mistletoe Shop or “us” or “we” refers to the owner of the website whose office address is English Mistletoe Shop, c/o 46 Arrowsmith Drive, Stonehouse, Glos, GL10 2QR. Email: englishmistletoeshop@mistletoe.org.uk. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without the English Mistletoe Shop’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.